Need help with the TapTapp app, a saved card, or your account? Planning a business card program? Email us with your question and the relevant details.
Send app support questions, product feedback, and partnership enquiries to taptappcards@gmail.com. The FAQ covers adding cards, account recovery, and business programs. Check it first, then use the guidance below to prepare your message.
Read the TapTapp FAQtaptappcards@gmail.com
Send an emailChoose the topic that matches your question. Share enough context to explain the issue or your planned business setup, without sending passwords or private card codes.
For a scanning problem, an app error, or trouble opening a saved card, describe what you were trying to do and what happened instead. Include your phone model, operating-system version, and TapTapp version if available. List the steps that lead to the issue and any error message. If you attach a screenshot, hide personal information and card codes. For a feature suggestion, explain the task you want to complete.
Tell us whether you need help adding a card, displaying its code, or recovering saved cards after changing phones. Mention the card provider and whether you scanned a QR code or barcode, or entered a number. Basic card storage does not require registration. Recovery uses an email address previously added in the app; follow the FAQ instructions on your new device. If you still cannot access your cards, describe what you have tried. Do not email passwords or full card codes.
TapTapp offers business programs for loyalty cards, memberships, and digital tickets. Email a short description of your business, the program you need, and how customers or members would use it. Include your expected user count, who will validate cards, and whether you need a standalone setup or an integration with an existing system. Mention any branding, reporting, or cardholder-message requirements. Review the partner options and pricing, then confirm the scope for your program with TapTapp.
Check the relevant guide, then email one clear question. A subject such as 'App support', 'Account recovery', or 'Business partnership' helps identify your enquiry.
Read the FAQ for instructions on scanning cards, entering a card number, and recovering saved cards. It also explains business card types, reporting, and partner setup. If it does not answer your question, email us with the details listed above.
Read the TapTapp FAQUse the Apple App Store, Google Play, or Huawei AppGallery links on the English homepage to download TapTapp for your device.
Find the app download linksFor a data-related question or deletion request, review the Data safety page and use its email contact option. Describe your request without including passwords or unnecessary personal information.
View data-request information