Frequently asked questions

Basic card storage and use in the app are free. Business programs for issuing cards, memberships, and tickets have separate pricing. Free storage of an existing card does not mean that business capabilities are included at no charge.

No. The generator creates a QR image for the link or text you enter. It does not activate a membership or issue a valid ticket. Add an existing card in the app, or review the partner solutions if you need to issue business cards or tickets.

Open the add-card flow in the TapTapp app and scan the QR code or barcode on your physical card. The saved digital card displays the code you can present at the point of sale.

Enter the serial number or card number manually. TapTapp prepares a barcode from that number, which you can open in the app and present for scanning.

Add an email address in the app before you need recovery. When you move to a new device, enter the same email address to restore your saved cards. Email is not required for basic use. If you can no longer access the account, contact support.

Check messages and notifications in the TapTapp app. Partners can use this channel for card information, schedule or event changes, and relevant offers.

Registration is not required for basic use, and you can add an email address optionally. Other data processing depends on the features you use and the consent you provide. Review the current Privacy Policy for data categories, purposes, sharing, and your rights.

Yes. Adjust the text, colors, and branding of a digital card. You can prepare several designs for different programs, including loyalty cards, memberships, and tickets.

TapTapp supports digital loyalty cards, membership cards, and tickets. During setup, define the usage rules, card content, and validation method for your program.

TapTapp can prepare monthly or custom reports in PDF, Word, and Excel formats. The fields, scope, and delivery schedule are agreed during partner setup.

Use the TapTapp channel to send messages and notifications to cardholders. You can share practical updates such as schedule or event changes, cancellations, and relevant offers without relying only on SMS or separate chat apps.

First choose loyalty cards, membership cards, or tickets. Then prepare your expected user count, validators, card designs, and integration requirements. Compare the appropriate pricing tab and confirm the scope and quote with the TapTapp team.

Send a short description of your business, the card type, and how you want customers or members to use it. The TapTapp team can then confirm the scope, validation, reporting, and communication setup for your case.