Frequently asked questions
Quick answers for TapTapp app users and business partners.
For consumers
Keep cards on your phone
Add a card, open it when you need it, and check how TapTapp handles data.
How do I add a card by scanning it?
Open the add-card flow in the TapTapp app and scan the QR code or barcode on your physical card. The saved digital card displays the code you can present at the point of sale.
See how cards workWhat if the card has no QR code or barcode?
Enter the serial number or card number manually. TapTapp prepares a barcode from that number, which you can open in the app and present for scanning.
How do I enable account recovery?
Add an email address in the app before you need recovery. When you move to a new device, enter the same email address to restore your saved cards. Email is not required for basic use. If you can no longer access the account, contact support.
Contact supportWhere do partner messages and notifications appear?
Check messages and notifications in the TapTapp app. Partners can use this channel for card information, schedule or event changes, and relevant offers.
What data does TapTapp process?
Registration is not required for basic use, and you can add an email address optionally. Other data processing depends on the features you use and the consent you provide. Review the current Privacy Policy for data categories, purposes, sharing, and your rights.
Read the Privacy PolicyFor business partners
Digital cards and communication
Brand your cards, review usage, and communicate with cardholders through the app.
Can the cards match our brand?
Yes. Adjust the text, colors, and branding of a digital card. You can prepare several designs for different programs, including loyalty cards, memberships, and tickets.
Which card types can we offer?
TapTapp supports digital loyalty cards, membership cards, and tickets. During setup, define the usage rules, card content, and validation method for your program.
View solutions for businessesWhich reporting formats are available?
TapTapp can prepare monthly or custom reports in PDF, Word, and Excel formats. The fields, scope, and delivery schedule are agreed during partner setup.
How does the in-app communication channel work?
Use the TapTapp channel to send messages and notifications to cardholders. You can share practical updates such as schedule or event changes, cancellations, and relevant offers without relying only on SMS or separate chat apps.
How do we start a partner setup?
Send a short description of your business, the card type, and how you want customers or members to use it. The TapTapp team can then confirm the scope, validation, reporting, and communication setup for your case.
Send an enquiryChoose your next step
Consumers can review the app features now. Business teams can explore the partner options and send a specific enquiry.
